FAQ
What kind of Diamonds does Solediam use for their products?
Solediam uses only Natural (earth created) diamonds which are appraised with our gemologist.
Can I receive detailed information on a specific item with a video?
Ofcourse, our team is always at your disposal so feel free to reach out to us if you have any questions or concerns about a specific items. You can always ask us for videos or more pictures of our items.
How Can I find my ring size?
Once your place your order online, please remember to check mark the box confirming that you need a ring size.
Once the order is completed we will send you a free ring sizer so you can send us the correct ring size, once you receive it and confirm your size we will start processing your order.
Note: We will not ship the ring out until you confirm your size.
What payment plans do you offer?
Visa, Master card, apply pay
Will I be charged tax or shipping?
Shipping within UAE is free .
Any shipping fees or taxes out of UAE depends on your country and province.
What is your return policy?
As our products are offered at wholesale prices, we regret to inform you that we do not accept returns. However, we understand the importance of ensuring that you are completely satisfied with your purchase.
How long does it take for the items to be shipped?
It usually takes 1 to 2 weeks but it depends on each item, if you want to be sure of the shipping time of the item you are ordering please check the shipping details for that specific item.